Simple Home Workspace Ergonomics Awareness

Effective Date: December 10, 2025

Contact: privacy@workspaceergonomics.hk

1. Introduction

Home Workspace Desk & Screen Ergonomics Awareness Guide ("we," "us," "our") is committed to protecting your personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong SAR ("PDPO"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our educational platform and services.

2. Personal Data We Collect

We collect the following categories of personal data:

• Contact Information: Full name, email address, district location
• Preference Data: Main focus area selection (desk ergonomics, screen positioning, posture habits, or general learning)
• Technical Data: IP address, browser type, device information, cookies and similar tracking technologies
• Usage Data: Pages visited, time spent on site, interaction with content
• Communication Records: Correspondence with our support team, feedback submissions

3. How We Collect Personal Data

We collect personal data through:

• Direct submissions via our lead capture form
• Automated technologies including cookies, web beacons, and analytics tools
• Email communications and support inquiries
• Third-party services integrated into our platform

4. Purposes of Data Collection and Use

We process your personal data for the following purposes:

• Providing educational materials and awareness guides about home workspace ergonomics
• Delivering requested information and resources tailored to your selected focus area
• Sending follow-up educational content and tips via email
• Improving our platform, content quality, and user experience
• Conducting analytics to understand user needs and preferences
• Responding to inquiries and providing customer support
• Complying with legal obligations and protecting our rights
• Preventing fraud, security threats, and abuse

5. Legal Basis for Processing

We process your personal data based on:

• Consent: You provide explicit consent when submitting the form
• Legitimate Interests: Improving our services, analytics, and platform security
• Legal Compliance: Meeting regulatory requirements under Hong Kong law

6. Data Sharing and Disclosure

We may share your personal data with:

• Service Providers: Email service providers, hosting platforms, analytics tools (all bound by confidentiality agreements)
• Legal Authorities: When required by law, court order, or to protect our legal rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice provided)

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

7. Data Security Measures

We implement industry-standard security measures including:

• Encryption of data in transit and at rest using SSL/TLS protocols
• Access controls limiting data access to authorized personnel only
• Regular security audits and vulnerability assessments
• Secure data storage with reputable cloud service providers
• Employee training on data protection and confidentiality
• Incident response procedures for data breaches

8. Data Retention Period

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy:

• Active Users: Duration of your engagement with our platform plus 3 years
• Inactive Users: 5 years from last interaction, then anonymized or deleted
• Legal Requirements: Longer periods if required by Hong Kong law
• Withdrawal of Consent: Deleted within 30 days of request (subject to legal obligations)

9. Your Rights Under PDPO

Under the Personal Data (Privacy) Ordinance, you have the following rights:

• Right of Access: Request copies of your personal data we hold
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal limitations)
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent for marketing communications at any time
• Right to Object: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@workspaceergonomics.hk

10. International Data Transfers

Your personal data may be transferred to and processed in jurisdictions outside Hong Kong SAR for service hosting and processing purposes. When such transfers occur, we ensure appropriate safeguards are in place, including:

• Contractual clauses ensuring equivalent data protection standards
• Service providers certified under recognized data protection frameworks
• Regular compliance audits of international service providers

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take immediate steps to delete such information.

12. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Effective Date" at the top of this policy

Continued use of our services after changes indicates acceptance of the updated policy.

13. Contact Information

For privacy-related inquiries, requests to exercise your rights, or concerns about data protection, please contact:

Data Protection Officer
Email: privacy@workspaceergonomics.hk
Response time: Within 40 days as required by PDPO

14. Complaints

If you believe your privacy rights have been violated, you may file a complaint with:

• Our Team: privacy@workspaceergonomics.hk
• Office of the Privacy Commissioner for Personal Data (Hong Kong):
  Website: www.pcpd.org.hk
  Enquiry Hotline: +852 2827 2827

Effective Date: December 10, 2025

Contact: legal@workspaceergonomics.hk

1. Agreement to Terms

By accessing or using the Home Workspace Desk & Screen Ergonomics Awareness Guide platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of these terms, you may not access the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Jurisdiction and Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region of the People's Republic of China, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Hong Kong SAR.

3. Educational Purpose Only

The Service provides general educational awareness and information about home workspace ergonomics, desk setup, screen positioning, and everyday posture considerations. The content is for informational purposes only and is not intended as:

• Medical advice, diagnosis, or treatment
• Professional ergonomic assessment or consultation
• Occupational health and safety compliance guidance
• Substitute for professional medical or health advice
• Workplace safety regulations or legal requirements

Always consult qualified healthcare or ergonomic professionals for specific concerns.

4. No Guarantees or Warranties

We make no guarantees, warranties, or representations regarding:

• Health Outcomes: No guarantee of injury prevention, pain reduction, or health improvement
• Performance Results: No promise of increased productivity, work efficiency, or output
• Income Claims: No representation of financial benefits or earnings from applying our content
• Compliance: No assurance that our guidance meets workplace regulations or standards applicable to your situation
• Accuracy: While we strive for accuracy, information may be incomplete or outdated
• Suitability: Information may not be appropriate for your specific physical condition or workspace

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

5. User Responsibilities

As a user of the Service, you agree to:

• Provide accurate, current, and complete information when registering or submitting forms
• Maintain the security of your account credentials (if applicable)
• Use the Service only for lawful purposes and in accordance with these Terms
• Exercise personal judgment and consult professionals before implementing any suggestions
• Assume all risks associated with implementing ergonomic changes to your workspace
• Not rely solely on our content for health, safety, or compliance decisions
• Respect intellectual property rights of all content on the platform

6. Prohibited Uses

You may not use the Service:

• In any way that violates Hong Kong or international laws or regulations
• To transmit harmful code, viruses, or malicious software
• To impersonate or attempt to impersonate our company, employees, or other users
• To engage in unauthorized data mining, scraping, or harvesting
• To interfere with or disrupt the Service or servers/networks connected to it
• For any commercial purpose without our prior written consent
• To reproduce, redistribute, or resell our content without authorization
• To make false or misleading statements about the Service

7. Intellectual Property Rights

All content on the Service, including text, graphics, logos, images, videos, and software, is the property of Home Workspace Desk & Screen Ergonomics Awareness Guide or its content suppliers and is protected by Hong Kong and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes only.

8. Payment Terms

If you purchase any paid products or services:

• Pricing: All prices are in Hong Kong Dollars (HKD) unless otherwise stated and are subject to change with notice
• Payment Methods: We accept credit cards, debit cards, and other payment methods as displayed at checkout
• Billing: Payment is due immediately upon purchase unless otherwise specified
• Currency Conversion: Your card issuer may apply currency conversion fees
• Failed Payments: We reserve the right to suspend access for failed or disputed payments
• Taxes: Prices are inclusive of applicable Hong Kong taxes; you are responsible for any additional local taxes
• Subscriptions: If applicable, subscriptions auto-renew unless cancelled before the renewal date

9. Limitation of Liability

To the maximum extent permitted by Hong Kong law:

• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service
• We shall not be liable for any injuries, health conditions, or damages resulting from implementing information from our Service
• Our total liability for any claims related to the Service shall not exceed the amount you paid us in the 12 months preceding the claim
• We are not liable for third-party content, services, or websites linked from our platform
• We are not responsible for unauthorized access to or alteration of your data

Some jurisdictions do not allow limitations on implied warranties or liability, so these limitations may not apply to you.

10. Indemnification

You agree to indemnify, defend, and hold harmless Home Workspace Desk & Screen Ergonomics Awareness Guide, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in any way connected with:

• Your access to or use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Your implementation of ergonomic suggestions or changes

11. Termination

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination:

• Your right to use the Service will immediately cease
• You must cease all use of the Service and delete any downloaded materials
• All provisions which by their nature should survive termination shall survive, including ownership, warranty disclaimers, and limitations of liability
• Refunds will be handled according to our Refund Policy

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time at our sole discretion. Material changes will be notified via:

• Email to registered users at least 14 days before the effective date
• Prominent notice on the Service homepage
• Updated "Effective Date" at the top of these Terms

Your continued use of the Service after changes become effective constitutes acceptance of the modified Terms.

13. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Cookie Policy, constitute the entire agreement between you and Home Workspace Desk & Screen Ergonomics Awareness Guide regarding the Service and supersede all prior agreements and understandings, whether written or oral.

15. Contact Information

For questions about these Terms of Service, please contact:

Legal Department
Email: legal@workspaceergonomics.hk
Response time: Within 5 business days

Effective Date: December 10, 2025

Contact: refunds@workspaceergonomics.hk

1. Overview

Home Workspace Desk & Screen Ergonomics Awareness Guide is committed to customer satisfaction. This Refund Policy outlines our 14-day digital guarantee for paid products and services, the process for requesting refunds, eligibility criteria, and important exceptions. All refund terms are subject to Hong Kong SAR law and consumer protection regulations.

2. 14-Day Digital Guarantee

We offer a 14-day money-back guarantee for most digital products and services:

• Eligible Period: 14 calendar days from the date of purchase
• Coverage: Full refund of purchase price paid, excluding any payment processing fees
• Currency: Refunds issued in Hong Kong Dollars (HKD) or original payment currency
• Method: Refund processed to original payment method within 5-10 business days
• One-Time Use: This guarantee applies once per customer per product

3. Eligibility Criteria

To qualify for a refund, you must meet the following conditions:

• Request submitted within 14 calendar days of original purchase date
• Proof of purchase provided (order confirmation email or transaction ID)
• Account in good standing with no history of refund abuse
• Brief explanation of reason for refund (for quality improvement purposes)
• Product or service was accessed through authorized channels only
• No violation of our Terms of Service during the eligibility period
• Refund request not flagged as fraudulent or suspicious activity

4. How to Request a Refund

Follow these steps to initiate a refund request:

1. Email Request: Send an email to refunds@workspaceergonomics.hk with subject line "Refund Request - [Order Number]"
2. Include Information:
   • Full name and email address used for purchase
   • Order number or transaction ID
   • Date of purchase
   • Product or service name
   • Brief reason for refund request
3. Acknowledgment: You will receive an automated acknowledgment within 24 hours
4. Review: Our team will review your request within 2-3 business days
5. Decision: You will be notified of approval or denial via email
6. Processing: If approved, refund will be processed within 5 business days
7. Receipt: Refund will appear in your account within 5-10 business days depending on your payment provider

5. Processing Timeline

Refund processing follows this schedule:

• Request Acknowledgment: Within 24 hours of submission
• Initial Review: 2-3 business days from acknowledgment
• Approval Notification: Same day as review completion
• Refund Initiation: Within 5 business days of approval
• Bank/Card Processing: 5-10 business days (varies by institution)
• Total Timeline: Typically 7-18 business days from request to receipt

Note: Business days exclude weekends and Hong Kong public holidays.

6. Refund Methods

Refunds are processed through the following methods:

• Credit/Debit Cards: Refunded to original card used for purchase
• PayPal: Refunded to original PayPal account
• Bank Transfer: If original method is unavailable, bank transfer may be arranged (requires additional verification)
• Store Credit: Optional alternative for faster processing (issued within 24 hours)

We cannot process refunds to different accounts or payment methods than originally used without additional identity verification for security purposes.

7. Non-Refundable Items and Exceptions

The following are NOT eligible for refunds:

• Free Products: Complimentary guides, resources, or materials provided at no charge
• Promotional Items: Bonus content or gifts included with purchases
• Bundled Products: Individual items within bundles cannot be refunded separately (entire bundle only)
• Consumed Services: One-on-one consultation sessions already conducted
• Third-Party Products: Items purchased through external platforms or affiliates (subject to their policies)
• Expired Guarantee: Requests made after 14-day period has elapsed
• Abuse Cases: Accounts with pattern of repeated refund requests
• Unauthorized Purchases: Products obtained through unauthorized means or sharing
• Subscription Renewals: Auto-renewed subscriptions beyond 14 days of renewal date (cancel future renewals anytime)

8. Partial Refunds

In certain circumstances, partial refunds may be issued:

• Significant Content Consumed: If substantial portions of digital content have been downloaded or accessed
• Service Partially Delivered: When services have been partially rendered
• Bundle Situations: When one component of a bundle is ineligible but others qualify
• Pro-Rated Subscriptions: Monthly or annual subscriptions may be pro-rated based on usage
• Technical Issues: Compensation for service disruptions or quality issues

Partial refund amounts are determined on a case-by-case basis at our discretion.

9. Subscription Cancellations

For recurring subscription services:

• Cancel Anytime: You may cancel your subscription at any time before the next billing cycle
• Access Retention: You retain access until the end of your current paid period
• No Pro-Rating: Cancellations do not entitle refunds for unused portion of current billing period unless within 14-day guarantee window
• Reactivation: Cancelled subscriptions can be reactivated at current pricing
• Data Retention: Your data is retained for 90 days after cancellation, then permanently deleted

10. Disputed Charges and Chargebacks

If you dispute a charge with your bank or credit card company:

• Contact Us First: Please contact refunds@workspaceergonomics.hk before initiating a chargeback
• Faster Resolution: Direct refund requests are processed much faster than chargebacks
• Chargeback Consequences: Chargebacks may result in suspension of account access and services
• Chargeback Fees: Fraudulent chargebacks may result in additional fees and collection action
• Evidence Submission: We will submit transaction evidence to your payment provider if a chargeback is filed

11. Refund Denials

Refund requests may be denied if:

• Submitted after the 14-day guarantee period
• Account shows signs of refund abuse or fraud
• Terms of Service were violated during use
• Product was obtained through unauthorized means
• Insufficient proof of purchase is provided
• Request falls under non-refundable exceptions

You will be notified of the specific reason for denial and have the right to appeal by providing additional information.

12. Appeals Process

If your refund request is denied and you wish to appeal:

1. Reply to the denial email with "APPEAL" in the subject line
2. Provide additional context or information supporting your request
3. Include any relevant documentation (screenshots, correspondence, etc.)
4. Appeals are reviewed by senior management within 5 business days
5. Final decision will be communicated via email
6. Management decisions are final and binding

13. Consumer Rights in Hong Kong

This Refund Policy is designed to comply with Hong Kong consumer protection regulations. Nothing in this policy limits your statutory rights under Hong Kong law, including but not limited to:

• Rights under the Sale of Goods Ordinance (Cap. 26)
• Rights under the Supply of Services (Implied Terms) Ordinance (Cap. 457)
• Remedies for misrepresentation or breach of contract

If you believe your consumer rights have been violated, you may contact the Consumer Council of Hong Kong.

14. Changes to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Material changes affecting existing purchases will be communicated via email. Your purchase is subject to the Refund Policy in effect at the time of purchase.

15. Contact Information

For refund requests, questions, or concerns:

Refund Department
Email: refunds@workspaceergonomics.hk
Response time: Within 24 hours for acknowledgment, 2-3 business days for resolution
Alternative contact: hello@workspaceergonomics.hk

Effective Date: December 10, 2025

Contact: cookies@workspaceergonomics.hk

1. Introduction to Cookies

This Cookie Policy explains how Home Workspace Desk & Screen Ergonomics Awareness Guide ("we," "us," "our") uses cookies and similar tracking technologies on our website and platform. Cookies are small text files placed on your device that help us provide, improve, and secure our services. This policy provides transparency about what cookies we use, why we use them, and how you can control them.

2. What Are Cookies

Cookies are small data files stored on your browser or device when you visit a website. They serve various purposes:

• Session Cookies: Temporary cookies that expire when you close your browser
• Persistent Cookies: Cookies that remain on your device for a set period or until manually deleted
• First-Party Cookies: Set directly by our website
• Third-Party Cookies: Set by external services integrated into our platform

3. Types of Cookies We Use

We use the following categories of cookies:

3.1 Strictly Necessary Cookies

Essential for the website to function properly. These cannot be disabled:

• Authentication cookies to remember your login state
• Security cookies to prevent fraudulent activity
• Cookie consent preferences to remember your cookie choices
• Load balancing cookies to distribute traffic efficiently

3.2 Performance and Analytics Cookies

Help us understand how visitors interact with our platform:

• Page view tracking and navigation patterns
• Session duration and bounce rate measurement
• Error reporting and performance monitoring
• Device and browser information for optimization
• Geographic location data (country/region level only)

3.3 Functional Cookies

Enhance functionality and personalization:

• Language and region preferences
• Form auto-fill data (with your consent)
• Interface customization settings
• Recently viewed content

3.4 Marketing and Advertising Cookies

Used to deliver relevant advertisements and measure campaign effectiveness:

• Advertising targeting and personalization
• Conversion tracking for marketing campaigns
• Retargeting pixels for ads on other platforms
• Social media integration for sharing content

4. Specific Cookies Used

Below is a detailed list of cookies we use:

• cookie_consent - Duration: 1 year - Purpose: Stores your cookie preferences
• session_id - Duration: Session - Purpose: Maintains your session state
• _ga - Duration: 2 years - Purpose: Google Analytics visitor tracking
• _gid - Duration: 24 hours - Purpose: Google Analytics session tracking
• user_preferences - Duration: 6 months - Purpose: Stores interface preferences
• form_data - Duration: 7 days - Purpose: Temporary storage of form inputs

This list may be updated as we integrate new services.

5. Third-Party Cookies

We use services from trusted third parties that may set their own cookies:

• Google Analytics: Website traffic analysis and user behavior insights
• Supabase: Database and authentication services
• Payment Processors: Secure payment processing (if applicable)
• Email Service Providers: Email delivery and tracking
• Social Media Platforms: Social sharing and login functionality

These third parties have their own privacy policies governing their use of cookies. We recommend reviewing their policies:

• Google Privacy Policy: https://policies.google.com/privacy
• Supabase Privacy Policy: https://supabase.com/privacy

6. Why We Use Cookies

We use cookies for the following purposes:

• Essential Operations: Enable core functionality like authentication and form submissions
• User Experience: Remember your preferences and improve interface usability
• Performance: Analyze site performance and identify areas for improvement
• Security: Detect and prevent fraud, abuse, and security threats
• Analytics: Understand user behavior, content popularity, and navigation patterns
• Marketing: Deliver relevant content and measure marketing campaign effectiveness
• Personalization: Tailor content and recommendations to your interests

7. Your Cookie Consent

We implement a consent-based approach to cookies:

• Initial Notice: Cookie banner appears on your first visit
• Granular Control: You can accept all cookies, decline optional cookies, or customize your preferences
• Strictly Necessary Exception: Essential cookies are placed immediately to ensure site functionality
• Opt-Out Respected: If you decline, only necessary cookies will be set
• Consent Duration: Your consent choice is stored for 12 months
• Easy Withdrawal: You can change your preferences at any time

8. How to Manage Cookies

You have multiple options to control cookies:

8.1 Through Our Cookie Banner

• Click "Decline" to reject optional cookies (strictly necessary cookies remain)
• Click "Accept" to allow all cookies
• Update preferences anytime by clicking the cookie icon in our footer

8.2 Through Browser Settings

Most browsers allow you to control cookies through settings:

• Google Chrome: Settings → Privacy and security → Cookies and other site data
• Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Cookies and website data
• Microsoft Edge: Settings → Cookies and site permissions → Manage and delete cookies

8.3 Through Third-Party Tools

• Browser extensions like Privacy Badger or Ghostery
• Ad-blocking software with cookie management features
• Operating system privacy settings

9. Consequences of Disabling Cookies

Blocking or deleting cookies may affect your experience:

• Reduced Functionality: Certain features may not work properly
• Login Issues: You may need to re-authenticate frequently
• Lost Preferences: Customization settings will not be remembered
• Form Problems: Forms may not save progress or auto-fill
• Repeated Notices: Cookie banners and notices may reappear

Strictly necessary cookies cannot be disabled without preventing basic site functionality.

10. Do Not Track Signals

Some browsers offer "Do Not Track" (DNT) signals:

• We respect DNT signals where technically feasible
• When DNT is enabled, we limit non-essential tracking
• Strictly necessary cookies remain active to ensure site functionality
• Third-party services may not honor DNT signals (refer to their policies)

11. Mobile Device Identifiers

If you access our platform via mobile app or mobile browser:

• We may collect mobile device identifiers similar to cookies
• These include advertising IDs and device fingerprints
• Control these through your device's privacy settings:
  • iOS: Settings → Privacy → Tracking → Allow Apps to Request to Track (disable)
  • Android: Settings → Privacy → Ads → Opt out of Ads Personalization

12. Cookie Duration and Expiration

Cookies on our platform have varying lifespans:

• Session Cookies: Deleted when you close your browser
• Short-Term Cookies: 1-7 days for temporary features
• Medium-Term Cookies: 30-180 days for preferences
• Long-Term Cookies: 1-2 years for analytics and consent records

You can manually delete cookies at any time through browser settings.

13. Updates to Cookie Policy

We may update this Cookie Policy to reflect:

• Changes in our cookie usage or tracking technologies
• New regulatory requirements or legal obligations
• Integration of new third-party services
• Improvements to transparency and user control

Material changes will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• Updated "Effective Date" at the top of this policy

14. Children's Privacy

Our services are not directed to children under 18:

• We do not knowingly collect data from children through cookies
• If we discover cookies have been set for a child, we will delete them immediately
• Parents/guardians can contact us to request deletion of any child's data

15. Contact Information

For questions about our use of cookies or to exercise your rights:

Cookie Compliance Officer
Email: cookies@workspaceergonomics.hk
Alternative: privacy@workspaceergonomics.hk
Response time: Within 5 business days

You may also contact the Office of the Privacy Commissioner for Personal Data (Hong Kong) if you have concerns about our cookie practices:

Website: www.pcpd.org.hk
Enquiry Hotline: +852 2827 2827